Do I need an appointment? Do you take walk-ins?
▹ No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
▹The prices will range on each floor plan depending on the updates done inside the apartment and if there’s an attached garage.
What is the application fee and is it refundable?
▹ Application fees are $50 per person 18 and older occupying the apartment. Payments are made online by credit card or an ACH draft. We also accept money order or cashier’s check. Application fees are non-refundable.
How do I apply?
▹ Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.
Which utilities do I pay?
▹Water, trash, sewer, and electric are the responsibility of the occupant. Electric service is provided by, Lubbock Power & Light. *Renter’s insurance is required.
What is the security deposit?
▹Security deposits will vary depending on size and qualifying criteria. The one bedroom deposit starts out at $450, the two bedroom deposits starts out at $550, and the three bedroom deposit starts out at $650.
When is my rent payment due?
▹Rent is always due on or before the first of the month.
What day of the month am I liable for a late charge?
▹Rent is always due on the first and a 10% fee of balance is charged on the 6th.
How can I pay my rent?
▹You can pay rent on the property website via your online portal. Forms of payment accepted are credit card, bank ACH, personal check, cashier’s check, and Cashpay. *Cashpay cards are acquired in the leasing office.
What kind of pets do you allow? How many pets may I have?
▹2 pets allowed. $500 fee is required for each pet. Half is refundable. Monthly pet rent is $20 per pet. There are some breed restrictions. Please contact the office for a list of these.
If I get a job transfer, can I break the lease?
▹ A lease buy-out fee is optional with a 60-day notice. Please contact the office for this amount or refer to the “Buyout Addendum” in your contractual lease.
How can I refer a friend?
▹ If you love Ashton Pointe Apartments and want to refer a friend, please let our office know! We offer a resident referral program throughout the year.
If something needs to be repaired in my apartment, how do I report it?
▹ You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
▹Yes, Guest are allowed to stay for no more than 7 consecutive days.
I will be moving out. What do I need to do?
▹We require a 60-day written notice, which you are responsible through, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
▹Yes, Suddenlink and AT&T. *AT&T is only provided in some areas. Visit Suddenlink's homepage for rates and service.
Please call AT&T or visit their website to obtain information. AT&T U-verse
Can I grill on property?
▹ Charcoal grills are provided around property for your convenience.
I’m locked out of my apartment/garage. What do I do?
▹ If you are locked out during business hours, you can come to the office to be let back in your apartment or garage.
I’ve lost my apartment and/or mailbox keys. What do I do?
▹ If you have lost your keys, you may have new keys made at our office during business hours for a fee.